Question 1

What is the best height for my box?

Accepted Answer

The height of a box depends on what kind of species it is intended for, this will then determine the height.
Here is a table to help get you started.
 
Pine marten: 4m 
Barn owl: 3-5m
Tawny owl: 3-5m
Kestrel: 3-5m
Small bird box: 2-3m

These are the approximate heights if your tree/building won't allow for this don't worry too much as long as you're close to these measurements.

Question 2

How do I contact you?

Accepted Answer

The best way to contact us is via email wildlifeboxes@hotmail.com
 
However you will also find us on facebook.

Question 3

What payment cards do you accept?

Accepted Answer

We accept payments from all major credit cards: Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro. If you would like to pay another way please get in touch.

Question 4

Can I collect my order from you?

Accepted Answer

Yes you can we are based in South West Scotland. Please get in touch if you would like to come and collect your order directly, we would be happy to help you.

Question 5

How are the products made?

Accepted Answer

All our products are handmade with attention to detail using weather resistant fixings to ensure longevity. They are designed for the inhabitant and monitoring in mind. No complicated latches or difficult manoeuvres up a ladder just simple and reliable.

Question 6

Can I get a discount for a large order?

Accepted Answer

Yes you can! Please get in touch to disscuss larger orders. wildlifeboxes@hotmail.com

Question 7

What is the best way to get a big box up in a tree?

Accepted Answer

The easiest way to get a large box up in the tree is using a rope and pulley. Simply place the pulley above the height you want your box, then fix one end of the rope to the box through the pulley and pull the box up from the ground.

Question 8

What is Stokboard and what are the benefits?

Accepted Answer

Stokboard is an eco friendly 100% recycled and recylable plastic made from agricultural waste.
 
The main benefits are;
 
Maintenance free
Rot proof 
Unaffected by water or animal waste
Chew resistant
Non toxic

Question 9

What if my box arrives damaged in the post?

Accepted Answer

If your box arrives damaged in the post please get in touch via email (within 7 days) with a picture of the damaged goods preferably with the packaging and we will speak with our courier. If the couirer accepts the damage and once the item has been returned to us we will then send out a replacment and then we will remburse your delivery cost.

Question 10

Do you ship anywhere in the UK?

Accepted Answer

Yes we do! Please see our shipping and delivery page HERE

Question 11

Can I return a product I don't want or is faulty?

Accepted Answer

Yes of course. We believe you will love our products but if you wish to return a product to us please get in touch via email 
wildlifeboxes@hotmail.com Once your product has been returned to us in a resalable  condition we will offer a full refund.

Question 12

Will the box get too hot because its black plastic

Accepted Answer

No, as with most boxes they are best placed out of direct sunlight. However the material that the boxes are made from (Stokboard) has excellent thermal properties and in addition to this the boxes are designed with extra ventilation where needed.

Question 13

Are you VAT registered?

Accepted Answer

No Wildlife Boxes is not VAT registered.

Frequently asked questions